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Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Loopin Technologies ("we," "our," or "us") operates TextExpense, a WhatsApp-based expense management service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly to us through WhatsApp:

• Contact Information: Your WhatsApp phone number (including country code)
• Receipt Data: Images of receipts you send us and extracted information (merchant names, dates, amounts, tax details)
• User Communications: Messages you send to our WhatsApp Business account
• Transaction Data: Expense categories, descriptions, and notes you provide
• Usage Data: Service usage patterns, command history, and interaction timestamps

2. How We Use Your Information

We use the information we collect to:

• Process receipt images and extract expense data using OCR technology
• Generate expense reports in Excel and other formats
• Maintain your expense history and provide search functionality
• Communicate with you about your account and provide customer support
• Process payments and manage subscriptions
• Improve our service and develop new features
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (WhatsApp Business API providers, cloud storage, OCR services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

4. Data Retention

We retain your information for as long as necessary to provide our services:

• Free accounts: 30 days of expense history
• Pro accounts: 3 months of expense history
• After account closure: Data deleted within 30 days unless retention is required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• End-to-end encryption for WhatsApp communications
• Encrypted storage for receipt images and data
• Secure HTTPS connections for all data transfers
• Regular security audits and updates
• Limited access controls for personnel

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

8. WhatsApp Integration

Our service integrates with WhatsApp Business API. By using our service, you acknowledge that:

• WhatsApp's terms of service and privacy policy also apply
• Message metadata may be shared with Meta (WhatsApp's parent company)
• We use official WhatsApp Business API providers for message delivery
• We comply with WhatsApp Business Policy and Commerce Policy

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date and, for material changes, we will provide additional notice through WhatsApp or email.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Loopin Technologies
Email: support@textexpense.com
WhatsApp: +1 (555) 123-4567

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Terms and Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

These Terms and Conditions ("Terms") govern your use of TextExpense, a WhatsApp-based expense management service operated by Loopin Technologies ("we," "our," or "us"). By using our service, you agree to these Terms.

1. Service Description

TextExpense is a WhatsApp-based service that:

• Processes receipt images and documents sent via WhatsApp
• Extracts expense data using OCR and AI technology
• Generates organized expense reports in Excel format with summaries
• Maintains expense history and provides categorization

2. Eligibility

To use our service, you must:

• Be at least 18 years old
• Have a valid WhatsApp account
• Have the legal capacity to enter into these Terms
• Not be prohibited from using the service under applicable laws

3. Account Registration and Security

• Your WhatsApp phone number serves as your unique account identifier
• You are responsible for maintaining the security of your WhatsApp account
• You must notify us immediately of any unauthorized use
• We are not liable for any loss from unauthorized account access

4. Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Submit false, misleading, or fraudulent expense information
• Violate any laws, including tax and financial reporting regulations
• Attempt to reverse engineer or hack our service
• Overwhelm our systems with excessive requests
• Share or resell access to your account
• Use the service to process inappropriate or offensive content

5. Subscription Plans and Payment

• Free Plan: 3 receipts per month, 30-day history
• Pro Plan: $4.99/month, unlimited receipts, 3-month history
• Prices are subject to change with 30 days notice
• Subscriptions automatically renew unless cancelled
• No refunds for partial months

6. Service Limitations

• OCR accuracy depends on receipt image quality
• We do not guarantee 100% accuracy in data extraction
• Users are responsible for verifying extracted data
• Service availability subject to WhatsApp API functionality
• Processing times may vary based on system load

7. Intellectual Property

• We retain all rights to our service, software, and content
• You retain ownership of your receipt images and expense data
• You grant us a license to process and store your data to provide the service
• You may not copy, modify, or distribute our software or content

8. Privacy and Data Protection

• Your use of our service is governed by our Privacy Policy
• We process your data in accordance with applicable privacy laws
• You consent to our data processing as described in the Privacy Policy
• We implement appropriate security measures to protect your data

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY OF INFORMATION

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you in the past 12 months
• We are not responsible for tax or financial reporting errors
• We are not liable for WhatsApp service interruptions

11. Indemnification

You agree to indemnify and hold harmless Loopin Technologies from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of the service
• Your violation of any laws or third-party rights
• Any content you submit through the service

12. Termination

• You may terminate your account at any time by contacting us
• We may terminate or suspend your account for Terms violations
• Upon termination, your data will be deleted per our Privacy Policy
• Provisions that should survive termination will remain in effect

13. Changes to Terms

• We may update these Terms from time to time
• Material changes will be notified via WhatsApp or email
• Continued use after changes constitutes acceptance
• If you disagree with changes, you should stop using the service

14. WhatsApp Business Terms

By using our service, you acknowledge that:

• Our service operates through WhatsApp Business API
• WhatsApp's terms of service apply to your communications
• We comply with WhatsApp Business Policy and Commerce Policy
• Service availability depends on WhatsApp platform functionality

15. Governing Law and Disputes

• These Terms are governed by the laws of Chennai, India
• Disputes shall be resolved through binding arbitration
• You waive the right to participate in class actions
• Small claims court actions are permitted

16. Contact Information

For questions about these Terms, please contact us at:

Loopin Technologies
Email: support@textexpense.com
WhatsApp: +1 (555) 123-4567

17. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Loopin Technologies regarding TextExpense and supersede any prior agreements.