Privacy Policy

Loopin Technologies ("we," "our," or "us") operates TextExpense, a WhatsApp-based expense management service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly to us through WhatsApp:

• Contact Information: Your WhatsApp phone number (including country code)
• Receipt Data: Images of receipts you send us and extracted information (merchant names, dates, amounts, tax details)
• User Communications: Messages you send to our WhatsApp Business account
• Transaction Data: Expense categories, descriptions, and notes you provide
• Usage Data: Service usage patterns, command history, and interaction timestamps

2. How We Use Your Information

We use the information we collect to:

• Process receipt images and extract expense data using OCR technology
• Generate expense reports in Excel and other formats
• Maintain your expense history and provide search functionality
• Communicate with you about your account and provide customer support
• Process payments and manage subscriptions
• Improve our service and develop new features
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (WhatsApp Business API providers, cloud storage, OCR services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

4. Data Retention

We retain your information for as long as necessary to provide our services:

• Free accounts: 30 days of expense history
• Pro accounts: 3 months of expense history
• After account closure: Data deleted within 30 days unless retention is required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• End-to-end encryption for WhatsApp communications
• Encrypted storage for receipt images and data
• Secure HTTPS connections for all data transfers
• Regular security audits and updates
• Limited access controls for personnel

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

8. WhatsApp Integration

Our service integrates with WhatsApp Business API. By using our service, you acknowledge that:

• WhatsApp's terms of service and privacy policy also apply
• Message metadata may be shared with Meta (WhatsApp's parent company)
• We use official WhatsApp Business API providers for message delivery
• We comply with WhatsApp Business Policy and Commerce Policy

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date and, for material changes, we will provide additional notice through WhatsApp or email.